1.Five key points to running a successful
restaurant. 經營成功的餐廳的五大準則
-( location, quality, price ,service and
atmosphere ) ( 地點,品質,價錢,服務 及氣氛)
- Style of restaurant 餐廳的類型
- Style of Service 服務的類型
2.Service goal
服務目標
( Fast, friendly and efficiency )
( 迅速,友善,及效率)
- Five sense of feeling
人類的五項基本感覺
- Exceed gust expectation
超越顧客的期望
3.Personal character ( IQ, EQ, and AQ )
個人特質(智商指數,情感指數,及抗壓指數)
- Smile, honesty, loyalty, persuasive,
initiative, enthusiasm, tactful,social,
微笑,誠實,忠誠,說服力,進取心,熱誠,圓滑性,交際,
responsibility, solving problem, innovation
責任感,問題解決能力,創新
4. Five golden rules to maintain a restaurant
standard constancy
永續經營餐廳的五個黃金準則
- Man power- recruit, schedule, productivity,
cost, evaluation
人力- 招募,排班,生產力,成本,考核
- operating equipment - par stock
營業器具- 標準量
- training - type of training. four steps of
training
訓練- 訓練的類型,訓練的四步驟
- planning job- daily routine, weekly, monthly,
season, half year, yearly......
工作計劃- 每日,每星期,每月,每季,每半年,每年
- creative- keep the traditions and created
the new idea continuously
創造力- 維持傳統並持續創新
5. Restaurant Concept ( simple and elegant )
- menu 菜單
- wine list 酒單
- promotions 促銷活動
- profit 利潤